I have been with ISM saddles from fairly early on and have seen how hard Steve has worked and built his brand. He has always backed his products and has made every effort to get me in the right saddle and shipped quickly. He has bent over backward knowing how important it is to us competitors and the investment we have made. The fact that the industry has knocked off his innovative design and how everybody is making some variation of ISM saddles only proves that they work. If you take cycling seriously, stick with Steve and ISM because he does too. Customer Service in the bike industry has fallen off the scales in a lot of ways for the sake of making a buck but not at ISM. Thanks Steve.